NUTS Hot Sauce – Privacy Policy

Last updated: October 2026

1. Who we are

NUTS Hot Sauce is a small-batch hot sauce business based in Sussex, United Kingdom.

The business trades as NUTS under the name Blake Claridge.

Business address: 20 Gordon Avenue, Shoreham By Sea, West Sussex, BN43 6WH

Website: https://nutshotsauce.co.uk

Contact email: nutshotsauce@gmail.com

We are responsible for deciding how your personal information is collected and used in connection with this website.

2. What information we collect

Depending on how you use our website, we may collect:

  • Contact details: your name, email address and telephone number if you provide them.
  • Order details: your name, billing address, delivery address, email address, telephone number, products ordered and order history.
  • Payment information: payment status, transaction references and limited payment-related details. Card payments are handled by our payment providers; we do not intend to store your full payment card details ourselves.
  • Messages: information you provide when contacting us through our website or by email.
  • Website and device information: information such as your IP address, browser type and website activity where collected through server logs, cookies or similar technologies.
  • Marketing preferences: whether you have agreed to receive news and offers from us and whether you have subsequently opted out.

Please avoid including unnecessary personal or sensitive information in messages to us.

3. How we use your information

We may use your information to:

  • Process and fulfil orders.
  • Take payment and arrange delivery.
  • Send order confirmations and essential updates about purchases.
  • Respond to enquiries and provide customer support.
  • Manage refunds, returns, complaints and disputes.
  • Maintain appropriate business, accounting and tax records.
  • Protect the website, prevent fraud and maintain security.
  • Send occasional news and offers where we are legally permitted to do so.
  • Meet our legal obligations.

We will not use your information for purposes that are incompatible with those explained in this policy without providing any further information required by law.

4. Our lawful reasons for using your information

Data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

  • Contract: where information is needed to process an order or take steps requested before entering into a contract.
  • Legal obligation: where we must retain or disclose information to comply with the law.
  • Legitimate interests: where we have a genuine business reason to use information, provided that this does not unfairly override your rights and interests.
  • Consent: where we have asked for your permission, for example where consent is required for certain marketing or non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

5. Payments

Our website uses third-party payment services to process payments.

These may include Stripe, Apple Pay and Google Pay.

Your payment may be processed by the relevant provider under its own privacy policy and terms. We may receive information such as payment confirmation, transaction references and the details needed to manage your order.

We do not intend to store full payment card numbers or card security codes on our website.

For information about how a payment provider handles your information, please consult that provider’s privacy policy at the point of payment.

6. Who we share information with

We may share relevant information with service providers where necessary to operate our business, including:

  • Website hosting and website maintenance providers.
  • WooCommerce and related website service providers.
  • Payment processors.
  • Delivery and postal services.
  • Email and communications providers.
  • Website security, analytics and cookie-management providers, where used.
  • Accountants, professional advisers or public authorities where necessary or legally required.

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

7. Marketing emails

We may occasionally send news, product updates and offers about NUTS Hot Sauce.

We will only send marketing communications where we have an appropriate legal basis and have complied with applicable marketing rules.

Every marketing email will identify us and explain how to unsubscribe. You can also ask us to stop sending marketing emails by contacting us at nutshotsauce@gmail.com

Unsubscribing from marketing will not stop essential messages relating to an order you have placed.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to ensure the website functions correctly, support shopping basket and checkout functionality, remember preferences and, where applicable, understand how visitors use our website.

We use Complianz to help manage cookie consent and preferences. Where required by law, non-essential cookies and similar technologies will only be used after you have given your consent.

You can manage or withdraw your cookie consent at any time using the cookie settings available on our website.

Some cookies may be placed by third-party services used on our website, such as payment providers, analytics services or embedded content. The cookies used will depend on the services and features active on our website and your consent preferences.

For more information about the cookies used on our website, including their purpose and duration, please refer to our cookie policy.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes explained in this policy, including meeting legal, accounting, tax and reporting obligations.

For example:

  • Order and transaction records may need to be retained for statutory accounting and tax periods.
  • Enquiry messages may be retained for as long as needed to respond and deal with any follow-up.
  • Marketing details will be removed from active marketing lists when you unsubscribe, although we may retain limited information where necessary to record and respect that request.
  • Technical logs and cookie-related information may be retained according to the relevant service’s settings and retention periods.

10. Keeping your information secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online is completely secure.

11. International transfers

Some service providers may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we will take appropriate steps to ensure those safeguards are in place.

12. Your rights

Depending on the circumstances, you may have the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to erase information.
  • Ask us to restrict certain processing.
  • Object to certain uses of your information.
  • Request a copy of information in a portable format where applicable.
  • Withdraw consent where processing is based on consent.
  • Complain to the Information Commissioner’s Office (ICO).

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records even if you ask us to delete your information.

To exercise your rights, contact us at nutshotsauce@gmail.com

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve them.

You can also contact the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

Website: https://ico.org.uk/make-a-complaint/

14. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices of external websites. You should read their privacy policies when visiting them.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal obligations. The latest version will be published on this page with its updated date.

16. Contact us

For questions about this Privacy Policy or your personal information, contact:

NUTS Hot Sauce

Business address: 20 Gordon Avenue, Shoreham By Sea, West Sussex, BN43 6WH

Email: nutshotsauce@gmail.com

Website: https://nutshotsauce.co.uk

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