Delivery

We aim to get your NUTS Hot Sauce to you in the best possible condition. We carefully select the most suitable shipping method for each order.

We currently use Evri, DPD and Royal Mail, depending on parcel size, contents and delivery location.

We aim to deliver most orders within 2–3 working days. Please allow up to five working days for delivery.

If your order has not arrived within this timeframe, please contact us at nutshotsauce@gmail.com and we will do our best to help.

Damaged or faulty orders

If your order arrives damaged, please take clear photographs of the affected items and the outer packaging and email them to nutshotsauce@gmail.com as soon as possible.

Please contact us within 24 hours of receiving the delivery where possible, so that we can investigate and resolve the issue promptly.

We will assess the issue and discuss an appropriate resolution with you. This may include a replacement or refund, depending on the circumstances and your legal rights.

The 24-hour reporting request does not affect any statutory rights you may have.

Returns and refunds

Because our products are food items, we do not generally accept returns or exchanges simply because you have changed your mind, particularly where food safety, hygiene or the condition of the product may be affected.

However, this does not affect any statutory cancellation rights that apply to your order, or your rights if a product is faulty, damaged, unsafe or not as described.

If you experience any other problem with your order, please email nutshotsauce@gmail.com. We will review the circumstances and do our best to help.

Contact us

NUTS Hot Sauce
20 Gordon Avenue
Shoreham-by-Sea
West Sussex
BN43 6WH

Email: nutshotsauce@gmail.com